Shipping policy

This policy explains how long your order takes to prepare, how long delivery takes, and what happens if something goes wrong. All times are estimates in business days and exclude weekends and public holidays.

Order processing

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on a weekend or public holiday begin processing on the next business day. During sale periods, processing can take an extra 1-2 business days.

Delivery estimate

After processing, delivery takes 7-14 business days. Total time from order to delivery is therefore usually 8-17 business days. This estimate is not a guaranteed delivery date, because the final leg is handled by the carrier.

Shipping cost

Shipping is free on all orders. There is no minimum order value.

Where we ship

We currently ship to addresses within the United States. We do not ship to PO boxes or freight forwarding addresses. If you place an order outside our shipping area, we will contact you and refund the order in full.

Tracking

A tracking number is sent to your email address once your order ships. Tracking can take 1-3 business days to show its first scan — this is normal and does not mean the parcel is lost. If tracking has not updated for 7 business days, email us and we will investigate with the carrier.

Delays

Delivery can take longer than estimated because of carrier backlogs, severe weather, incorrect or incomplete addresses, or peak periods such as Black Friday and the December holidays. We will keep you informed by email if we learn of a delay affecting your order.

Customs and import taxes

Orders are shipped within the United States, so no customs duties or import taxes apply. Should we open additional shipping destinations in the future, any duties or import taxes charged by the destination country would be the responsibility of the recipient, and this policy will be updated before that happens.

Wrong or incomplete address

Please check your shipping address before completing checkout. If an order is returned to sender because of an incorrect or incomplete address, we can reship it once you confirm the corrected address; you may be asked to cover the reshipping cost.

Questions

Email support@lumethread.shop with your order number and we will help.