Contact information

We are happy to help with sizing, order status, shipping, returns, and refunds.

How to reach us

  • Email: support@lumethread.shop
  • Phone: (919) 555-7648
  • Business address: 975 W Blackman Rd, Dunn, NC 28334, United States

Response times

We answer emails within 1-2 business days, Monday to Friday. Messages sent on weekends or public holidays are answered on the next business day. Email is the fastest way to reach us, and it gives us a written record of your request.

Before you write to us

Please include your order number and the email address used at checkout. For a sizing question, tell us your usual size and the item you are considering. For a damaged or incorrect item, attach clear photos — that lets us resolve the case without a second round of messages.

Store details

  • Brand: Lumethread
  • Website: lumethread.shop
  • Currency: USD ($)
  • Market served: United States